Frequently Asked Questions

Frequently Asked Questions

Q: I am interested in one of your rental properties.  What is the process for moving into this property?

A: First, you will contact us about viewing the rental property.  Once you have viewed the desired rental property, you will be able to complete our online application and send us the information requested.  Once approved you will receive an official Letter of Approval. The holding deposit must then be received within 48 hours, and a lease executed in 14 days of the notice of approval.

Q: How do I schedule a showing?

A: You must visit each available property’s listing, or submit your request through our scheduling system. Be prepared to provide us with the most convenient days/times for your upcoming property visit. For the safety of our Property Managers, we require a copy of a valid photo ID for each adult requesting to view the property before the showing.

Q: When are showings available to schedule?

A: We are available to show properties on Monday through Friday, between 9:00am and 5:00pm.  We will work with you to accommodate your showing time preference, but please consider having a couple alternate times as a backup. We may have residents in the home and have to take their schedule into consideration too.

Q: How much is your application fee?

A: Our application fee is $40.00 per person 18 years or older, regardless of marital status.  This is a non-refundable fee.

Q: What is the application process exactly?

A: Our application process begins by having you fill out our online application form, completing LandlordV/harpp, and PetScreening. Once completed, and your application fee has been successfully paid, we will run a credit, criminal, and background check on all applicants.  Please be sure to review the application disclosure before finalizing your application.

Q: How long does your application process take?

A: We do our best to be complete and thorough with our application process, and our standard processing time is within 24-48 hours. The time depends on how long it takes to receive all documentation from you, your employer, and past landlords.

Q: How do I secure the property so that no one else gets it before me?

A: Once your application has been approved, you will have 48 hours to turn in your Holding Deposit.  We will not send an official approval letter to anyone else on this property during that time.

Q: Is my Holding Deposit refundable?

A: Your Holding Deposit is refundable when a lease is executed or if a change in the conditions of tenancy occurs after we receive your Holding Deposit. However, if the applicant(s) choose to withdraw their application, the Holding Deposit is non-refundable.

Q: What does it cost to move-in?

A: Move-in costs include your first month’s Rent and Security Deposit (possibly pet deposits and HOA fees associated with the property).  As each property is different, please review the individual web page listing for that property’s Rent and Security Deposit amount.  All deposits are refundable.  All fees are non-refundable.

Q: What is your pet policy?

A: The acceptance of pet(s) varies by property; please review the individual web page listing for that individual property description and review our separate animal policy.

Q: How much is the pet deposit?

A: Our pet deposit is $600.00 per cat and $600.00 per dog.  Your pet deposit is fully refundable minus any charges warranted from the tenancy.

Q: Who pays utilities?

A: Please consult the individual web page listing to determine who pays for the utilities.  In most cases, tenants are responsible.

Q: How many square feet is the property?

A: Unfortunately, we do not take property measurements due to legalities.  However, if the square footage is known, it will be indicated on the web listing and comes from county records.

Q: What is the process if I would like to move-out?

A: Harcourts Peninsula Properties must receive formal notice via our online Resident Portal at least twenty (20) days prior to the end of your lease or rental period. Best rule of thumb- 10th day of the month is your deadline. Once your notice is received, you will be sent a task list that will assist in the move out process. On the day of your move-out, you’ll be required to return all your rental property keys to our office the day of your move-out, you’ll be required to return all your rental property keys to our office.  Once we receive your keys, this will terminate your tenancy. We have 21 days to disburse your security deposit.